The final insult that pushed me over the edge (and believe me, I had been more than patient with them) was when I called to report that I was only getting 1 Mb service when I was supposed to have 3 Mb. This was the speed that the router/modem's own admin page was showing, and I verified it on several devices. Plus, I waited 4 days before calling to report it. The technician's reply to me was that since my computer was running Linux (which he'd never heard of) he was unable to assist me and suggested I contact the Linux manufacturer. I had been meaning to drop them since last September when they charged me $92 for a technician to come out and take 30 seconds to diagnose that the problem was a burned-out modem - something which tech support was unable to diagnose after 5 calls to them.
Ahh, but the question is, does Verizon have a camp, where future employee's have their brains removed, and a complex (and unknown to science) neural netwerk substituted.
Note that no noise that I made in any way interrupted the programing of the "person" I was talking with. No data or datum interfered with the fixed response. That the choices of this mechanism were limited to only a few alternatives.
Not that I want anyone to think I am one of these who believe in any and/or all conspiracy theories.